Returns & Refunds
Last updated: October 28, 2026
30-day returns
If your Loop is not for you, you can request a return within 30 days of delivery and receive a refund to your original payment method.
How to return
- Email hello@looprelief.com with your order number and the reason for the return.
- We will reply within 1 business day with return instructions and the return address. Please do not send anything back before you hear from us, because items sent to the wrong address cannot be refunded.
- Pack the product with its accessories, in good condition, and send it with a tracked service.
- When we receive and check the product, we refund you within 5–10 business days. Your bank may take additional time to show the credit.
Return shipping
Return shipping is paid by the customer, unless the item arrived defective, damaged or incorrect, in which case we cover it. In some cases we may offer a refund without requiring a return; this is at our discretion.
Refund amount
You are refunded the price of the product(s). Original shipping is free, so there is nothing to deduct or refund for it. Shipping protection, if you added it, is refunded only if the order is cancelled before it ships.
Cancellations
You can cancel an order for a full refund before it ships. Contact us as soon as possible; once an order has shipped it cannot be cancelled, but you can still return it under the policy above.
1-year warranty
Loop Relief is covered against defects in materials and workmanship for 1 year from delivery. If your device stops working under normal use, contact us with your order number and a short video or photo. We will replace it at no cost. The warranty does not cover damage from misuse, water immersion, or unauthorized repairs.
Hygiene note
For your safety, we may decline returns of products that show signs of heavy use, damage, or missing parts, other than defective items covered by the warranty.